S/NO

SERVICE

REQUIREMENTS TO OBTAIN THE SERVICE

COST OF SERVICE

TIMELINE

1

Industrial Policy development and dissemination

Identified policy area needs

Nil

Varies

2

Liaison for training in value addition and entrepreneurial skills; Business Advisory Services; and linking of MSMIs

Formal application from MSMIs

Nil

Within 15 days

3

Facilitate the private sector with industrial information and liaison services

Request through:

●   Written Letters

●   Email

●   Walk-in

●   Telephone calls

●   Meetings

Nil

Within 5 days

4

Promote Market access for MSMIs through organization of Africa Industrialization Week, Trade-fairs and exhibitions

MSMI formal request

Nil

14 Days

5

Publish local products for preferential procurement

Formal request

Nil

Bi-annual

6

Registration of local Manufacturers for recognition

●   Application for Registration as a Manufacturer Letter

●   Certificate of Incorporation

●   Copy of Single Business Permit

●   Company KRA Tax Compliance Certificate

●   Environmental Impact Assessment from NEMA where applicable

Nil

5 Days

7

Promote Industry-Academia

linkages for industrial research technological innovation and industrial skills development

Commitment framework

Concept note on the innovation

Nil

30 days

8

Facilitate Exports through issuance of AGOA Certificate

Request Letter of Application

Factory inspection

Issuance of certificate

Nil

within 14 days

9

Vetting of industrial Spares importers for manufactures

As per Industrial Spares Regulations

Nil

Within 90 days

13

Offer industrial attachment 

●   Police clearance

●   ID Copy

●   Letter from the Institution

●   Insurance cover

Nil

Within 30 days

14

Provide technical advice on industrial, sectoral policies and Strategic Planning

Request for information through:

●        Email

●        Telephone calls

●        Walk – in

●        Written request(s)

Nil

Within 3 days

15

Facilitate the Private Sector with information about investment upon request 

Request of information through: 

• Written Letters 

• Email

• Walk-in 

• Telephone calls Free Within 

Nil

Within 3 working days 

16

Support the Private Sector to resolve emerging business concerns 

Request for support through: 

• Written Letters 

• Email

• Walk-in 

• Telephone calls

• Meetings 

Free 

Continuous / if written within 5 working days

17

Provide information to support Private Sector development and facilitate engagements with development partners and other stakeholders 

Request of information through:

• Written Letters 

• Email 

• Walk-in

• Telephone calls

Free 

Continuous

18

Coordinate, organize, and participate in investment promotion forums with local and international partners 

Request of information through: 

• Written Letters 

• Email

• Walk-in 

• Telephone calls 

• Meetings 

Free 

Continuous

19

Promotion of trade exports with trading partner countries through trade missions and bilateral trade and investment agreements

Send official invitation

Nil

90 days

20

Coordinate negotiations and conclusion of host country trade and investment agreements 

Submit documents

Nil

Within 90 days

21

Calibration of technician standards, licensing, renewal and workshop approval for technicians

Submission of standard to be calibrated and clearance letter from county W&M office

Varied depending on type and capacity

Range500-1,000

Maximum 7days

22

Pattern type approval, Initial verification and bi-annual calibration of inspectors’ standard

• Formal Request

Provision of equipment to be verified

Varied depending on type and capacity

Range 3,000-40,000

Maximum 6months

23

Hiring of roller weights

Formal application

• 500/ tonne for maximum of 3 das

750/tonne/day thereafter

20 minutes on availability

24

Registration of sellers and manufacturers of weighing and measuring equipment

• Formal application

• contractual agreement with licensed technical company registration documents

copies of technician’s licenses

Kshs. 1,000

7days

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service rendered that does not conform to the above standards or any officer who does not live up to commitment on courtesy and excellence in service delivery should be reported to:

The Cabinet Secretary

Ministry of Investments, Trade and Industry

Social Security House, 17th Floor Eastern Wing

P.O BOX 30418-00100

Nairobi, GPO, Kenya.

Fax No: +254-(0)-20-2731511

Telephone: +254-(0)20-2731531/2-4

Email: ps@industrialization.go.ke

  ps@trade.go.ke   ps@investmentpromotion.go.ke 

www.industrialization.go.ke 

www.trade.go.ke 

www.investmentpromotion.go.ke

HUDUMA BORA NI HAKI YAKO